Skip to main content

B Generous Communications Policy

This Communications Policy applies to any communications between U-Pledge, Inc. d/b/a B Generous (together with its subsidiaries and other affiliates, “B Generous”, “we”, “us”, and “our”) and you, the person receiving or using services (“Services”) provided by B Generous (“you” and “your”).

 

Communications and Notifications

By using our Services, you represent that you are the owner of any phone number that you provide to us, and any other communications or contact information that you provide to us. You authorize B Generous to, and you agree that B Generous may, send any notice or communication regarding the Services to you in any manner that we may elect, including email or SMS message (i.e., short message service, also known as text messages).  You agree that we may contact you at any telephone number you provide to us, whether a residential or business number, even if that number is a wireless, cellular or mobile number, is converted to a mobile/wireless number, or connects to any type of mobile/wireless device.  Except as prohibited by law, you agree that any statement, disclosure, or written notice, required by this Agreement or law, may be provided to you electronically, including, but not limited to, sent to the email address you have provided to us.  We may also send you messages to verify or authenticate your identity.  Further, you authorize B Generous to deliver, or cause to be delivered to you, telemarketing calls or texts using an automatic telephone dialing system or an artificial or prerecorded voice in connection with text messages sent to the mobile phone number you enroll for any Services.   Message and data rates may apply to your receipt of SMS messages, and you are responsible for any such fees. Contact your wireless carrier for information about your mobile plan rates for SMS messages and internet or data usage.  It is your sole responsibility to provide and maintain your current mailing address, email address, telephone number, and other contact information with us.

You agree that notice or communication via electronic means (including email and SMS message) will be effective and deemed delivered to you when B Generous makes the notice of communication available to you in such manner using the phone number or email address you provided.  You agree any communications sent by paper will be sent to your last known address we have on file for you. Any paper communications sent by us to you at the address on file in our records will be deemed delivered to you once placed in the U.S. mail.  You further acknowledge and agree that:

  • We may monitor and/or record your calls with us.
  • You will immediately notify us if any email address, phone number or other contact information you have provided to us is (i) inactivated or removed by your provider, or (ii) changed by you. For your security, if we notice changes to your email or mobile number, or we are unable to deliver notifications, we may delete it and notify you.
  • B Generous and your wireless carrier are not liable for any delay or failure to deliver any message sent to or from us.
  • B Generous may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of a Service. By using a Service, you authorize your wireless carrier to use or disclose information related to your wireless subscriber account (such as your mobile number, name, address, email, network status, customer type, mobile device identifiers and other device and subscriber status information) to B Generous or our service providers, which may be used for the duration of your business relationship with them, solely to verify your identity and help prevent fraud. 

 

Cancellation of SMS Messages

You can cancel SMS messages at any time. Just reply “STOP” to the text.  After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

 

E-Sign Consent to Use Electronic Records and Signatures

You have indicated you wish to receive and sign the documents relating to your transactions with us electronically. In some cases, we may be required by law to give you certain information “in writing,” which means you are entitled to receive it on paper. We therefore may need your consent in order to provide you this information electronically, instead.

In this Consent, the words “we,” “us,” and “our” mean B Generous. The words “you” and “your” mean the person or entity giving consent. “Communications” means each disclosure, notice, agreement, offer, or other information we provide to you, or that you sign, submit, or agree to at our request.

1. Your Consent. You agree that any of the Communications we provide to you, or that you sign or agree to at our request, may be in electronic form. Your Consent will apply to this transaction and all documents related to this transaction, as well as all future transactions with us regarding this account. We may also use electronic signatures and obtain them from you on any Communication.

Each Communication that we provide to you in electronic form will be delivered either (1) via e-mail or (2) by your accessing your online account (via our application or our website). We may send you an e-mail, text message, push notification, or other electronic notice at the time a Communication is available, and the Communication will be available online regardless of whether or not we send such notice. We may establish security procedures you will have to follow to access your online account.

We may always, in our sole discretion, provide you with any Communications on paper, even if you have authorized electronic delivery. We may do so if our attempts to provide you with electronic notice are unsuccessful.

Sometimes the law, or our agreement with you, requires you to give us a written notice. You must still provide these notices to us on paper, unless we tell you how to deliver the notice to us electronically.

2. How to Withdraw Consent. You may withdraw your consent to receive Communications electronically at any time, without penalty, by contacting us at privacy@bgenerous.com. If you withdraw your consent, we reserve the right to limit or close your B Generous Account. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected. You agree to pay any amount owed to B Generous, even if you withdraw your consent and we close or limit access to the to the services we provide.

3. How to Update Your Contact Information. It is your responsibility to provide us with accurate and complete e-mail address and other contact information, and to maintain and update promptly any changes to this information. You can update your contact information at any time by contacting us at privacy@bgenerous.com or sending a request though your online account (via our application or our website).

4. Hardware and Software Requirements. To receive electronic Communications, you must have access to:

  • A computer with an Internet connection (PCs should be running Windows 7 or higher and Internet Explorer 10 or higher, Chrome, or Firefox; Macs should be running OSX and Safari, Chrome, or Firefox); or
  • A mobile device that with access to the Internet running either Apple iOS 10.3 or higher, or Android 4.1 or higher.

You will also need a valid email address, sufficient storage space to save Communications or the capability to print the Communications from the device on which you view them.

If our hardware or software requirements change, and that change would create a material risk that you would not be able to access or retain electronic Communications, we will give you notice of the revised hardware or software requirements. Continuing to use this service after receiving notice of the change is reaffirmation of your consent.

5. Requesting Paper Copies. We will not send you a paper copy of electronic Communications from us, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of certain Communications we provide to you electronically by printing it yourself or, if required by applicable law, by requesting that we mail you a paper copy. Requests for paper copies must be made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, please email your request to privacy@bgenerous.com

6. Retaining copies. We encourage you to print or download for your records a copy of all electronic Communications, as well as this ESIGN Consent disclosure and any other document that is important to you.

7. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

By giving your Consent, you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active email account.